Contact & FAQ
Frequently Asked Questions
How long does it take for orders to arrive?
Please allow 1-5 days for orders to process before receiving shipping confirmation.
The Build Plate uses Chit Chats and Canada Post to ship your order. This can take anywhere from 2-7 business days for order in Canada and 3-6 days for orders in the USA. Please note that business days exclude holidays and weekends.
The Build Plate is not held responsible for:
- mistakes made by the selected mail courier
- wrong address given by customers
- damage to order by postal service
- PO box issues
- stolen packages after delivery
If you have a specific question with respect to your shipment please contact us at support@thebuildplate.com.
Delivery Times
Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days. Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.
Customs, Duties and Taxes
The Build Plate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
Can I make returns/exchanges?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thebuildplate.store. Please note that returns will need to be sent to the following address:
The Build Plate
6715 8 Street NE
Suite 320
Calgary AB, T2E 7H7
Canada
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thebuildplate.store.
Can I make a custom order? Can I suggest new item ideas?
Please send these requests to support@thebuildplate.store